Customer Service

Processing Times:
Each item is hand made to order. Processing can take 1-2 weeks depending on order volume at the time. To rush your order email BellaBeachJewels@gmail.com.
Shipping Charges:
United States:
$6.00 Flat Rate Standard USPS Shipping 
$40.00 Rush Shipping / This means your order will be rushed and shipped out within 1-2 days with 2-3 days shipping time
International: $13

International Buyers please note: We are not responsible for any Duty, VAT or additional taxes that may be charged after your purchase. It is the buyers sole responsibility to check local regulations for jewelry when purchasing exported goods.

 Engraved items:

Please allow 1-3 weeks for custom engraving. If you have a deadline, please contact us right away. We will work with you to ensure on-time delivery. In some cases an upgrade to Express Shipping may be needed to meet deadline. 

 Accepted Payment Methods:

We accept all major credit cards and PayPal

 

International Buyers please note: We are not responsible for any Duty, VAT or additional taxes that may be charged after your purchase. It is the buyers sole responsibility to check local regulations for jewelry when purchasing exported goods.

 

Refunds and Exchanges

We do not refund payments on orders, but it is important to us that you are happy. Please email me at bellabeachjewels@gmail.com and we will work it out.

Customer is responsible for return shipping costs for exchanges.  The best way is to USPS first class parcel with insurance.

  Repairs:

We will happily repair any item purchased through BellaBeachJewels.com free of charge within 1 year of purchase. Repaired items are subject to shipping charges. We cannot refund shipping charges on repaired items.

WHOLESALE:

 For wholesale inquiries please contact Brittany- BellaBeachJewels@gmail.com.

MATERIALS:

GOLD-FILLED: Gold-filled wire jewelry is made with layers of genuine 14kt gold bonded to a base metal core. Gold-filled jewelry has the same appearance as pure gold and will not tarnish if handled with care. Non-scratch micro-abrasive cloth can be used to clean and maintain shine.

GOLD-VERMEIL: Gold-vermeil is layers of genuine 14kt gold bonded to sterling silver core.

STERLING SILVER: Sterling silver jewelry is made with genuine silver. Will not tarnish. Non-scratch micro-abrasive cloth can be used to clean and maintain shine.

 

PRODUCT CARE:

ABOUT GOLD FILLED/VERMEIL:
- Gold filled is an actual layer of gold-pressure bonded to another metal.
- Gold filled does not flake off, rub off or turn colors.
- Most people with jewelry sensitivities can wear gold filled without worries of any allergic reaction.

GOLD FILLED/VERMEIL CARE:
- Warm water and a soft cloth are the best thing you can do to maintain the beauty of your jewelry.
- Jewelry polishing cloths work great and are non-abrasive.
- For a deeper, occasional cleaning, a drop of dish soap on a toothbrush will return its luster.
- Salt water and chlorine in swimming pools take their toll on all fine jewelry.
- Many chemicals marketed for cleaning jewelry are actually somewhat abrasive or corrosive and can cause damage or color alteration to your jewelry.

PRIVACY

Bella Beach Jewels is committed to protecting our clients personal information online. We will not share, trade or sell any information you provide to us with a third party. Any information we collect is used to provide you with a better shopping experience and to allow us to complete orders.

 

FURTHER QUESTIONS

For further questions or inquiries please contact bellabeachjewels@gmail.com

 

Frequently Asked Questions:

CAN'T FIND SPACE TO ENTER DISCOUNT CODE? answer: Enter discount code AFTER PayPal checkout.

 

By purchasing, buyer agrees to shop policies. Thank you!